Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. Please review our Shipping and Return Policies below.

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Shipping Policy:

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Dispatch Time

All orders are typically dispatched within 1 working day of receiving your order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

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Delivery Method

We use a 48-hour delivery service for all standard orders. Once dispatched, your order should arrive within 2 working days.

Please note that delivery times may vary slightly due to factors outside our control, such as courier delays or extreme weather conditions. You will receive a confirmation email with tracking information once your order has been shipped.

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Delivery Address

Please ensure that all shipping information is entered correctly at checkout. We are not responsible for delays or failed deliveries resulting from incomplete or incorrect address details.

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Missed Deliveries

If a delivery attempt is unsuccessful, the courier will typically leave a card or send a notification with instructions for redelivery or collection. It is the customer’s responsibility to follow up with the courier service to rearrange delivery if needed.

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Returns Policy:

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Returns

Due to the consumable nature of our products, we do not accept returns or exchanges for any items that have been opened or used. This policy is in place to ensure the safety, hygiene, and integrity of our products for all customers.

If you wish to return an unopened and unused item, you may do so within 14 days of delivery, provided that:

• The item is in its original packaging.

• The seal has not been broken or tampered with.

• You provide proof of purchase (e.g., order number or receipt).

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

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Defective or Damaged Products

If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We may request photos or additional information to assess the issue. Upon confirmation, we will:

• Offer a full refund or replacement at no additional cost to you.

• Cover return shipping costs, if applicable.

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How to Initiate a Return or Refund

To request a return or report a defective item, please contact our customer service team at [insert contact email or form] with the following:

• Order number

• Description of the issue

• Relevant photos (if applicable)

Our team will review your request and respond within 1-2 business days with further instructions.

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Non-Returnable Items

Please note, we do not accept returns for:

• Any opened or used products